ISKOmed UK Limited - Privacy Policy

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Background

This Privacy Policy explains how ISKOmed UK Limited ("ISKOmed", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, purchase products from us, contact us, or otherwise interact with our business.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

This Privacy Policy is provided for information purposes only and does not form part of any contract.

 

About Us

ISKOmed UK Limited supplies high-quality medical equipment, healthcare products, and related services to healthcare professionals, organisations, businesses, and individual customers throughout the United Kingdom.

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Our website is:

www.iskomed.co.uk

ISKOmed UK Limited is the data controller responsible for your personal information.

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Personal Data

Personal data means any information relating to an identified or identifiable individual.

The types of personal information we may collect include:

• Name

• Job title (where applicable)

• Company or organisation name

• Billing and delivery addresses

• Telephone number

• Email address

• Order history

• Payment information (processed securely through payment providers)

• Customer account details

• Communications with us

• Website usage information

• Marketing preferences

• We only collect personal information that is necessary for our business operations and to fulfil our contractual and legal obligations.

 

What Information Do We Collect?

We may collect personal information when you:

• Purchase products from us

• Request a quotation

• Create an online account

• Contact us by telephone or email

• Complete an enquiry form

• Subscribe to marketing communications

• Leave reviews or feedback

• Visit our website

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This information may include:

• Contact Information

• Name

• Address

• Telephone number

• Email address

• Order Information

• Products purchased

• Delivery details

• Payment status

• Order history

• Website Usage Information

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When you visit our website we may automatically collect information including:

• IP address

• Browser type and version

• Device information

• Operating system

• Geographic location

• Pages visited

• Time spent on pages

• Referring websites

• Cookies and similar technologies

You can control cookies through your browser settings and our Cookie Policy where applicable.

 

Where Does Your Information Come From?

We normally collect your personal information directly from you.

In some circumstances we may receive information from:

• Your employer or organisation

• Delivery companies

• Payment providers

• Business partners

• Publicly available sources

• Professional advisers

Where information is received from third parties, we take reasonable steps to ensure it has been collected lawfully.

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Why Do We Process Your Personal Data?

We process personal information for one or more of the following lawful reasons:

• Contract

• To fulfil our contractual obligations, including:

• Processing orders

• Delivering products

• Managing customer accounts

• Providing customer support

• Managing warranties and returns

• Legitimate Interests

• To operate and improve our business, including:

• Responding to enquiries

• Preventing fraud

• Improving our products and website

• Maintaining business records

• Managing customer relationships

• Analysing website performance

• Legal Obligations

• To comply with legal and regulatory requirements, including:

• HM Revenue & Customs (HMRC)

• Accounting requirements

• Product safety obligations

• Consumer protection legislation

• Regulatory investigations where required

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Consent

Where required by law, we will obtain your consent before:

• Sending marketing emails

• Using certain non-essential cookies

• Processing information where consent is the appropriate lawful basis

• You may withdraw your consent at any time.

• How We Use Your Information

• We may use your personal information to:

• Process and fulfil your orders

• Deliver products

• Arrange shipping and logistics

• Process payments

• Respond to enquiries

• Provide customer support

• Manage returns and warranties

• Improve our products and services

• Improve website functionality

• Maintain accurate business records

• Send service communications relating to your orders

• Send marketing communications where you have agreed to receive them

• Comply with legal obligations

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Our website may also:

• Display customer reviews

• Provide links to social media platforms

• Embed videos or other third-party content

• Allow you to subscribe to newsletters

 

Special Category Data

ISKOmed UK Limited does not routinely collect or process special category personal data.

If, in exceptional circumstances, it becomes necessary to process special category information, we will only do so where:

required by law;

• necessary for the establishment, exercise or defence of legal claims;

• necessary for reasons of substantial public interest; or

• you have provided explicit consent where appropriate.

Any such information will be subject to enhanced security controls.

 

Sharing Your Personal Information

We may share your information with trusted third parties where necessary, including:

• Employees who require access

• IT service providers

• Website hosting providers

• Payment processors

• Delivery and courier companies

• Accountants and professional advisers

• Regulatory authorities where legally required

We require all third parties to protect your information and only process it on our instructions and in accordance with applicable data protection laws. We do not sell your personal information.

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How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typical retention periods include:

• Customer enquiries: up to 12 months

• Customer records: up to 6 years after the end of the business relationship where required for accounting and legal purposes

• Marketing records: until consent is withdrawn or you unsubscribe

• Website analytics: in accordance with our cookie settings

Where appropriate, information may be anonymised instead of deleted.

 

Your Rights

Under UK GDPR you have the right to:

• Be informed about how your information is used

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Restrict processing

• Object to processing

• Request data portability where applicable

• Withdraw consent at any time where consent is relied upon

• Not be subject solely to automated decision-making where applicable

• Access Requests

• You may request a copy of the personal information we hold about you.

• We may ask for proof of identity before responding.

• We will normally respond within one month, unless an extension is permitted under data protection legislation.

 

Keeping Your Information Up to Date

Please notify us if your contact details or other personal information changes so we can keep our records accurate.

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Security

ISKOmed UK Limited takes appropriate technical and organisational measures to protect personal information against:

Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

These measures include secure IT systems, restricted access, staff training, and appropriate security procedures.

Where legally required, we will notify the Information Commissioner's Office (ICO) and affected individuals of any personal data breach.

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International Transfers

We will only transfer personal information outside the United Kingdom where appropriate safeguards exist in accordance with UK data protection law.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Contact

ISKOmed UK Limited

Website: www.iskomed.co.uk

Email: enquiries@iskomed.com

Telephone: 07759 448 118

Postal Address:

c/o Dodgson Matty Partnership, 22 The Tything, Worcester, WR1 1HD

Registered Company Number: 15877221

VAT registration Number: 473385761

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Complaints

If you are unhappy with how we handle your personal information, please contact us first so we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Payment Security

Where payments are processed online, payment information is handled securely by our authorised payment service providers.

ISKOmed UK Limited does not store full payment card details on its own systems.

Any payment providers used are expected to comply with the Payment Card Industry Data Security Standard (PCI DSS).

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.

The latest version will always be available on our website.

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